THE VISION PRIVACY STATEMENT

 Last updated: March 19, 2026

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1. The Vision is a subsidiary of a UK-based limited company Interactive Rights Management (company number 5176134). We operate the website thevision.biz. We are the data controller for your personal information and can be contacted at:

• Email: info@thevision.biz

• Address: Our registered office is at 55 Rectory Grove, Leigh-on-Sea, SS9 2HA. We are registered with the ICO under registration number ZB351922.

1. This policy explains how we collect, use, store and share your personal data when you:

• Visit and use our website (thevision.biz)

• Use our AI coaching chatbot “Pickle” (Claude API)

• Sign up for our newsletter

• Submit a contact form enquiry

• Purchase our consultancy services

• Interact with us on social media

• Interact with us by telephone, email, or in writing

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2. What Data We Collect

2.1 Contact Form & Newsletter

• Your name

• Your email address

• Any message content you provide

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2.2 Pickle AI Chatbot (Claude API) When you use Pickle, we collect:

• Conversation content (your messages and the chatbot’s responses)

• A randomly generated session ID (not linked to your identity)

• Timestamp of the conversation

• The page URL where the conversation took place

Important: We do NOT collect your name, email address or other identifying information through the chatbot. All chatbot data is stored in a way that supports the chatbot’s operation and is subject to our retention and security controls. The chatbot data is processed via the Claude API (Commercial) and is governed by our Data Processing Agreement with Anthropic and the applicable enterprise terms, including data-retention controls. See sections 5–7 for details. For more on Anthropic’s enterprise data handling, see their data-retention controls and DPA guidance. (support.anthropic.com)

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2.3 Website Analytics We use Google Analytics to collect anonymised data about how visitors use our website, including:

• Pages visited, time on page

• Browser and device type

• General geographic location (not precise)

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2.4 Cookies Our website uses cookies for essential functionality and for analytics (including Google Analytics). See our Cookie Policy for details.

1. Why We Collect Your Data (Purposes and Legal Bases)

• Contact form / newsletter: To respond to your enquiry and send updates you request. Legal basis: Consent / Legitimate interest.

• Pickle chat conversations: To operate the chatbot, improve the coaching tool, analyze usage trends, and support research. Legal basis: Legitimate interest; further governed by our DPA with Anthropic and the Claude API terms.

• Consultancy clients: To perform services, manage your account, and fulfill contracts. Legal basis: Contract performance.

• Google Analytics: To understand site usage and improve the site. Legal basis: Legitimate interest.

• Cookies: To run the site and provide functionality. Legal basis: Legitimate interest / Consent.

• Marketing (where applicable): To inform you about products/services you may be interested in. Legal basis: Legitimate interest / Consent.

• Fraud prevention and security: To protect you and us. Legal basis: Legal obligation / Legitimate interest.

• Competitions/promotions: To administer entries. Legal basis: Contract / Consent.

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3. How We Store Your Data

3.1 Website & General Data Stored securely on Wix.com, which acts as our data processor for hosting and storage.

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3.2 Pickle Chatbot Data (Claude API) When you use Pickle, your messages are sent to Anthropic’s Claude API to generate responses. Anthropic processes your messages in real time to provide a reply as part of our enterprise/Commercial Terms. Under our Claude Enterprise/Data Processing Agreement, data handling includes controls around whether data can be used to train models and retention settings; we do not rely on consumer data policies for our business operations. For organisations using Claude via API/Enterprise, Anthropic provides data-retention controls that can limit or prohibit model training based on the contract. Details are set out in your DPA with Anthropic. (support.anthropic.com)

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3.3 Contact Form & Newsletter Stored within our Wix platform.

1. Third Parties Who Process Your Data We share your data with the following processors (only for the purposes described above):

• Wix.com: Website hosting and data storage

• Anthropic: Claude API processing of chatbot conversations

• Google: Anonymised website usage data

We do not sell your data and do not share personal data with third parties for their own marketing purposes without your explicit consent. If you provide consent, you can withdraw it at any time.

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1. International Data Transfers Some data may be transferred outside the UK/EEA (e.g., to the USA) to support our chatbot and analytics services. Such transfers are protected by appropriate safeguards, including Standard Contractual Clauses (SCCs) and UK adequacy arrangements where applicable. Our DPA with Anthropic governs the transfer of data to Anthropic’s systems. (support.anthropic.com)

2. How Long We Keep Your Data

Data and retention (where applicable):

• Chatbot conversations: 18 months, then deleted (subject to the retention controls in our DPA and the Claude Enterprise settings)

• Contact form submissions: Retained until the enquiry is resolved or you request deletion

• Newsletter subscribers: Retained until you unsubscribe

• Google Analytics data: Retained per Google’s default (typically 26 months)

• Consultancy data: Retained as long as needed to fulfil contractual and regulatory requirements

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Note: We may anonymise data when possible to reduce privacy impact.

1. Your Rights Under UK GDPR You have rights including:

• Access to your data

• Correction of inaccurate data

• Erasure of data (subject to our operational needs and legal obligations)

• Restriction of processing

• Objection to processing (including profiling/automation)

• Data portability

• Withdraw consent (where processing is based on consent)

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To exercise these rights, contact info@thevision.biz. We will respond within 30 days (one calendar month) as required by UK GDPR. If you want to review the specifics of how Claude data is handled under our DPA, we can provide a copy of the applicable clauses.

1. Automated Decision Making & AI - Pickle uses automated processing to generate responses. We do not rely on automated decisions that have legal or similarly significant effects on you. Any AI-driven aspects are disclosed to you, and you have rights to request human review if applicable under UK GDPR Article 22-above, depending on how the processing is structured in our DPA.

2. Children’s Data - Our website and chatbot are not intended for use by children under 18. We do not knowingly collect data from anyone under 18. If we become aware we have collected data from a child, we will delete it promptly.

3. Security - We implement appropriate security measures to protect your data from loss, misuse, and unauthorised access. We limit access to those who need it and use encryption for data in transit and at rest where appropriate. We will not ask you to share account or payment details via email or text.

4. ICO Registration - We are currently registered with the ICO. Our registration number is ZB351922. We will ensure our details reflect the chatbot data processing activities and request any updates with the ICO as needed.

5. Data Processing Agreement (DPA) with Anthropic  - We operate the Claude API-based chatbot under our Data Processing Agreement with Anthropic, including Standard Contractual Clauses for transfers outside the UK/EEA. The DPA governs processing of data by Anthropic and sets out retention, deletion, and training controls. If you require a copy of the DPA or the SCCs, please contact us at the address above. (support.anthropic.com)

6. Changes to This Policy - We may amend this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.